Maximize Profits for Your BusinessĪn added benefit of your technicians’ skill and experience is that they’re likely to complete most jobs significantly faster than the timeframe used when calculating flat rate prices. Rather than bringing in more money for your business by occupying more hours-a slippery slope that often leads to wasted time and customer complaints-technicians working for business using a flat rate pricing model prove their value and advance by completing jobs quickly, efficiently, and in a way that leaves customers happy. When you base your billing around established flat rate pricing, it gives your technicians more incentive to carry out jobs as efficiently as possible. As a bonus, this also tends to reduce the time homeowners spend looking over a technician’s shoulder during a job-something your technicians are sure to appreciate. Putting your customer’s mind at ease that they won’t be charged more if a job takes a bit longer than expected helps to minimize customer complaints if unexpected issues do crop up. Just about everything else that customers purchase, whether it’s goods or services, is assigned a consistent price, so it’s what homeowners are used to and they prefer it that way. In fact, 92% of homeowners prefer flat rate pricing over hourly pricing. Even if the flat rate price is marginally higher-which it isn’t always-customers just want to know from the start how much a service will cost. In reality, what customers want most of all is to know how much the job will cost up front. Some business owners hesitate to institute flat rate pricing because they feel that since their expert technicians typically finish a job more quickly they’re reaping an unfair benefit by charging for more labor than went into the job. Put Your Customers’ Minds at EaseĪ reliable flat rate pricing book is built around data collected on how much time and effort goes into a job, whether it’s a repair or an installation. With the speed and accuracy that come with flat rate pricing, your sales staff and technicians are armed with the accurate information and rapid responses that they need to close more sales and bring in more business. This also means there’s no need to call the office or to get back to the customer with a price later on technicians are able to provide customers with concrete quotes in real-time and get started on the job sooner. With flat rate pricing, there’s no need to estimate how many labor hours the job may take or to look up the cost of individual parts or components. When your technician arrives at a customer’s home on a service call, they simply need to diagnose the problem or input the service that’s being requested to immediately know exactly how much to charge. Eliminate Guesswork for You and Your CustomersĪn immediate benefit of flat rate pricing is the confidence that comes with knowing exactly what to charge for a service, each and every time. Even if your field service business is already structuring billing around parts and labor, exploring the perks of flat rate pricing can be beneficial-especially when it comes to implementing a billing process that benefits both your business and your customers. The decision of whether to charge customers based on parts and labor or to charge a flat rate for a given service is nothing new for field service companies.
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